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Refund & Cancellation Policy

Learn how refund and cancellation processes work for purchases.

Important Note: Our services, including FIVE Network Security and FIVE Network OSINT products, are not currently actively for sale; our products will be launching soon. This policy describes the general refund and cancellation principles that will apply once sales begin.

Refund Conditions

Digital products and services, once delivered, are generally non-refundable. However, you may request a refund in the following cases:

  • The service was never provided
  • The service was inaccessible due to a technical error
  • Duplicate payments made by mistake

Cancellation Process

You can cancel your subscription-based services at any time. The cancellation takes effect at the end of the current billing period.

How to Request a Refund

You can submit your refund request by contacting our support team within 14 days of the purchase date.

Review Period

Refund requests are reviewed within 10 business days, and approved refunds are issued to the original payment method.

Contact

For refund requests: [email protected]